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Each year thousands of Delawareans express concerns about drainage and stormwater. In many cases, citizens do not know who to contact if they have a problem. Several state and local agencies and programs including DNREC, the Delaware Department of Transportation (DelDOT), the local Conservation Districts and municipal public works programs are responsible for working to resolve drainage and flooding related problems.
- Drainage and stormwater assistance line: 302-855-1955
To make it easier to report problems, DNREC has established a new central telephone number and email address to report drainage and stormwater related concerns. Residents can now call the Drainage and Stormwater Assistance Line at 302-855-1955 or contact the Delaware Helpline toll-free at 800-464-HELP (4357) to be connected to the new line. Emailing DNREC_Drainage@state.de.us will also get through to assistance.
The Drainage and Stormwater Assistance Line will be answered between 8 a.m. and 4:30 p.m. on regular business days. Residents may take advantage of the email address and Delaware Helpline or leave a voicemail at any time. With the aid of this new system, DNREC provides Delawareans with quality service while they are seeking solutions to their drainage and stormwater concerns.
Residents calling the Drainage and Stormwater Assistance Line will be asked to provide their name and contact information, the address or location where the problem is occurring, and a brief description of the nature of the problem. This information will assist DNREC staff members in determining which jurisdiction is responsible for following up. Callers can expect to be contacted by the appropriate agency for any technical assistance. Only emergencies should be reported directly to 911.
To learn more about the new assistance service and to pick up a magnet with the Drainage and Stormwater Assistance Line contact information, residents are invited to stop by the DNREC Tent during Coast Day, to be held from 11 a.m. to 5 p.m. Sunday, Oct. 7 at the University of Delaware’s Hugh R. Sharp Campus, 700 Pilottown Road, near Lewes.